Booking, stay and website usage conditions
Last updated: September 2026
Welcome to Ngueye Hotel. These terms and conditions govern the use of our website, bookings, stays and services provided by our establishment. By making a reservation, using our services or staying at Ngueye Hotel, the customer acknowledges having read and accepted these terms and conditions.
Ngueye Hotel
Mballa II, BP 5494
Yaoundé, Cameroon
Reservations can be made through our website (www.ngueyehotel.com), by phone, WhatsApp, email or directly at the hotel reception.
All reservations are subject to room availability and confirmation by Ngueye Hotel. A reservation request does not constitute a confirmed reservation until it has been accepted and confirmed by the hotel.
Customers are responsible for ensuring that all information provided at the time of booking is accurate, including their name, contact details, stay dates, number of guests and any other information requested by the hotel.
The applicable rates are those communicated to the customer at the time of booking. Prices may vary depending on room type, season, length of stay, included services and promotional offers available at the time of booking.
Depending on the booking conditions, Ngueye Hotel may require a deposit, advance payment or any other form of guarantee before confirming a reservation.
Payment can be made according to the payment methods accepted by the hotel, communicated at the time of booking or during the stay.
Additional services used during the stay, including catering services, beverages, events, additional accommodation services or other personal expenses, may be invoiced separately.
Check-in and check-out times are communicated by the hotel at the time of booking or upon guest arrival.
Early check-in and late check-out are subject to availability and may incur additional charges.
Upon arrival, guests may be required to present a valid official ID and provide the necessary information for registration in accordance with applicable requirements.
Cancellation and modification conditions may vary depending on the rate, offer or type of booking chosen.
The specific conditions applicable to a reservation will be communicated to the customer at the time of booking.
Any request for modification or cancellation of a reservation must be communicated to Ngueye Hotel as soon as possible.
In the event of a late cancellation or no-show without cancellation, Ngueye Hotel reserves the right to apply the fees specified in the conditions applicable to that reservation.
Guests are required to respect other guests, visitors, hotel employees, hotel property and the establishment's safety rules.
Violent, threatening, dangerous, seriously disruptive or illegal behavior may result in the termination of the guest's stay and, where appropriate, notification to the competent authorities.
The registered guest is responsible for the behavior of persons occupying their room or using the hotel's facilities under their responsibility.
Guests are required to use rooms, furniture, equipment and other hotel facilities responsibly.
Damage, loss or destruction caused intentionally or negligently to hotel property may be charged to the responsible guest based on the reasonable cost of repair or replacement.
Guests are encouraged to report accidental damage to hotel management or reception as soon as possible.
Guests are encouraged to take appropriate precautions to protect their personal belongings, identification documents, electronic devices, money and other valuables during their stay.
Lost or forgotten items should be reported to the hotel reception as soon as possible.
Ngueye Hotel will provide reasonable assistance to locate and, where possible, return items found within the hotel premises.
Children and minors staying at Ngueye Hotel remain under the responsibility and supervision of their parents, legal guardians or responsible adults accompanying them.
Accompanying adults are responsible for the safety of minors under their supervision and for their compliance with hotel rules.
For the safety of our guests, visitors entering rooms or certain areas of the hotel may be required to register at reception or obtain authorization.
Ngueye Hotel reserves the right to restrict access to certain areas of the establishment to registered guests only.
Guests are responsible for the behavior of visitors they invite onto the hotel premises.
Guests must comply with all safety instructions displayed in the hotel and follow instructions given by hotel employees in the event of an emergency.
Fire extinguishers, alarms, smoke detectors, emergency exits and other safety equipment must not be damaged, obstructed, disabled or used inappropriately.
Guests must immediately report any safety issues to the hotel reception.
Guests must comply with the applicable smoking rules in the hotel and use designated smoking areas where applicable.
The possession, use, sale or distribution of prohibited substances, as well as the carrying out of illegal activities, are strictly prohibited within the hotel premises.
Activity that violates applicable law or creates a serious risk to guests, employees, visitors or hotel property may result in appropriate action by hotel management and, where appropriate, notification to the competent authorities.
Opening hours, menus, prices, availability and access conditions to the restaurant, bar and other hotel services may vary depending on the period and availability.
Some services may require prior reservation or incur additional fees.
Guests are invited to contact the reception or the relevant hotel service for updated information on the availability and conditions of specific services.
Events, meetings, celebrations, conferences and group bookings may be subject to additional or separate conditions.
These conditions may include requirements regarding deposits, payment schedules, cancellation, catering, venue capacity, opening hours, equipment, safety and use of hotel facilities.
The applicable conditions will be communicated to the organizer during the preparation of a quote or event reservation.
The Ngueye Hotel website is provided to present information about the hotel, its accommodations, facilities, services and offers, and to facilitate inquiries and reservations.
We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, some information, including prices, availability, opening hours, photographs, facilities and services, may change from time to time.
Fraudulent use of the website, attempts to gain unauthorized access to the website or its systems, deliberate interference with its operation or use of the website for illegal purposes is prohibited.
The photographs, illustrations, descriptions and other visual elements appearing on the Ngueye Hotel website are intended to provide customers with a general representation of the hotel and its services.
The exact appearance, furniture, decoration, view, layout or other characteristics of a particular room or facility may vary due to room assignment, maintenance, renovation, improvements or other operational requirements.
Ngueye Hotel may collect personal information when customers make reservations, contact the hotel, submit inquiries, use certain website services or stay at the establishment.
This information may be used for purposes such as processing reservations, communicating with customers, managing stays, providing requested services, maintaining appropriate hotel records and complying with applicable administrative or legal requirements.
Ngueye Hotel will take reasonable measures to protect personal information entrusted to the establishment and to prevent unauthorized access, misuse, loss or disclosure.
Ngueye Hotel may not be able to provide certain services in circumstances reasonably beyond its control that prevent or significantly disrupt normal operations.
These circumstances may include natural disasters, major power or telecommunications outages, government or public authority actions, emergencies, civil unrest or other exceptional events beyond the hotel's reasonable control.
When such circumstances occur, Ngueye Hotel will take reasonable steps to minimize disruptions and their impact on guests.
Any problem encountered during a stay should, where possible, be reported promptly to the hotel reception or management so that our team has the opportunity to review the issue and seek an appropriate solution.
Customers wishing to submit a complaint after their stay can contact Ngueye Hotel at:
We encourage customers to provide sufficient information to enable the hotel to identify the relevant reservation or stay and to properly review the issue.
These terms and conditions are governed by the applicable laws and regulations of the Republic of Cameroon.
In the event of a dispute, Ngueye Hotel and the customer are encouraged to first attempt to resolve the issue amicably.
When an amicable settlement cannot be found, the dispute may be brought before the competent authorities or courts in accordance with applicable law.
Ngueye Hotel may update or modify these terms and conditions when necessary to reflect changes to its services, operational procedures, business practices or applicable legal and regulatory requirements.
The version published on the Ngueye Hotel website constitutes the version in force from the effective date or update date indicated.
Last updated: September 2026
Ngueye Hotel reserves the right to modify these conditions at any time. Modifications take effect upon publication on this site.
Our team is available to answer any questions regarding your reservation or stay.